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FAQs

  • How do I shop Goldstreetclo.com?
How to find a product:
Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as Topwear or Footwear. If you are looking for a specific item, you may use our search box to find products by name, category or style.
 How to purchase a product:
When you have made your selection, choose your size and click on "add to basket". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of your screen and click on "Proceed to checkout" to be led through the checkout process. 

If you have any questions or concerns, please contact us by phone at +27 (0) 11 881 5650 Monday-Friday from 9AM-5PM (CAT) or via email at info@goldstreetclo.com

  • What are the benefits of creating a Gold Street account?
Creating a Gold Street account allows you to:
- Save various billing and shipping addresses to speed up the ordering process. 


 - Store credit card information to speed up checkout. 


 - News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more. 



 - Save Your Shopping Bag: your selection will be saved in your ‘Shopping Bag’ for checkout at a later date.
 

What is a Wish list?
You can create a personalised wish list of your favourite items, print it and share across social media platforms.

  • Can I cancel or modify my order?
Can I cancel my order?
If you wish to cancel your order, please send an email to info@goldstreetclo.com as soon as possible. We will make every effort to accomodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.
Can I amend my delivery address?
If you have made a mistake with your address when placing your order, please contact info@goldstreetclo.com immediately so we can try to rectify your details. Please quote your order number in the email subject line to speed the process up.
  • How will I know my order has been successful?
Will I receive a confirmation email when I place my order?
Once you have placed an order you will shortly receive a confirmation email. 
  • How do I track my order?
How do I know my order has been dispatched?
An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email.
Where do I track my order?
You can track your order by entering the tracking information you have received from your confirmation email.

  • What do I do when there is an item missing from my order?
I have a missing item from my order
An order form is included in every parcel sent from our distribution centre, please check the order form to ensure there are no items missing from the list. 


If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information: 

- Order Number 
- Missing Item(s) 

Our support team will investigate the matter and will resolve the issue for you as quickly as possible. 

** All missing item claims must be made within 7 days of the delivery date of your order. **

  • I have not received my order, where is it?
Why I have not received my order within the estimated time?
Please check the following before contacting our customer service team:
 

- Check you have received an email confirming your order has been dispatched. 


- Check the tracking information that is included in your dispatch confirmation email using the relevant link. 


- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery. 


- Check nobody at your address has taken the delivery on your behalf.
 

- Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case. 

  • Do Gold Street fit true to size?
    We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the smaller size of the two. If you want to ask the experts, our Customer Care team should be able to help you. Please email info@goldstreetclo.com
    Size Information
    For more information about sizes, you can check the size guide on each product page.

    • How can I follow Gold Street News?
    How can I subscribe to the Gold Street newsletter?
    - To subscribe to our newsletter, please visit the Newsletter section and fill in the registration form. 

    - You can also stay updated by following us on Social Media.
 

    - If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Gold Street newsletter. 

    
- You can also contact our Customer Service with any questions regarding our Represent newsletter. Our advisers will be delighted to assist you.

    • After care for Gold Street
    How do I wash the Gold Street?
    All jackets should be professionally dry-cleaned – please see the garment’s care label for instructions. 
    How do I wash my Gold Street printed T-Shirts and Hoodies?
    We recommend washing all products on a cool wash, and allow to dry naturally. Do not tumble dry.
    How do I protect my Gold Street leather goods?
    We advise using protective leather spray.

    • What is a pre-ordered item?
    Can I purchase an item that is a pre-order?
    Certain products that are not immediately available to purchase may be displayed on our website. These items can be pre-ordered to secure them once they become available. Payment will be taken when your order is placed. Delivery times will be communicated to you before you place your order and when you receive acknowledgement for your order. You can cancel your order at any time up to the item’s dispatch.


    • What Payment methods do Gold Street accept?
    How is Gold Street's checkout and payment systems managed?
    Our checkout is managed by Payfast and Paypal.
    When will my payment be debited from my account?
    Your bank account will be debited as soon as your order has been placed. 

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